This page provides all information regarding shipping methods, delivery times, and costs applied for orders placed on www.caffeora.it.
1. Delivery Zones
1.1 Italy
We deliver to all Italian territory, including:
- Mainland Italy
- Sicily and Sardinia
- Major Islands
Geographic limitations: Deliveries to smaller islands may experience delays or limitations due to courier availability. In case of a delivery address in particularly remote or hard-to-reach areas, we reserve the right to contact the Customer to assess the feasibility of the delivery and communicate any additional costs.
1.2 International Shipping
Currently, we do not ship outside of Italian territory.
If you are interested in receiving our products abroad, please contact us:
- 📧 info@caffeora.it
- 📧 info@agleservicesrl.it
- 📞 +39 081 870 5356
- 💬 WhatsApp: +39 081 870 5356
We will evaluate your request and inform you about the feasibility of the shipment and its conditions.
2. Delivery Times
2.1 Standard Times
Pursuant to Article 61 of the Consumer Code, unless otherwise agreed between the parties, the seller delivers the goods within 7 days from the conclusion of the contract.
For orders placed on www.caffeora.it, the estimated delivery times are as follows:
| Destination | Estimated delivery time |
|---|---|
| Mainland Italy | 2-4 business days |
| Sicily and Sardinia | 4-6 business days |
| Minor Islands | 5-8 business days* |
*Times may vary based on the availability of sea connections
IMPORTANT:
- Delivery times start from the moment of order fulfillment (sending of the shipping confirmation)
- The indicated times are to be considered business days (excluding Saturdays, Sundays, and holidays)
- During peak seasons (e.g., Black Friday, Christmas, sales), times may be slightly delayed
2.2 Start of Terms
The 7-day delivery period begins:
- From the moment the order was sent by the Customer and received by our system
- From the moment of payment (if later than the order submission, e.g., bank transfer payment)
- Not from the moment we become aware of it
2.3 Order Preparation
Once payment is received and confirmed, we proceed with order preparation within 1-2 business days.
The Customer will receive:
- Order confirmation email: with purchase details (sent immediately after the order)
- Shipping confirmation email: with the tracking number to follow the delivery (sent at the time of shipment)
2.4 Delivery Delays
In case of delivery delay beyond the 30-day term (or the shorter agreed-upon term), the Customer is entitled to:
- Notify the seller to deliver within an additional period appropriate to the circumstances
- If this additional period is also not met, the Customer may:
- Terminate the contract (unless the delay is minor)
- Obtain a refund of the amount paid within 14 days of the termination notice
In case of non-delivery and seller's breach, the Customer is also entitled to compensation for damages suffered, if demonstrable.
3. Shipping Methods
3.1 Carriers Used
To ensure fast and reliable deliveries, we rely on the following express couriers:
- Poste Italiane / SDA (main carrier)
- BRT (alternative carrier)
- GLS (alternative carrier)
- InPOST (alternative carrier with pickup point delivery only)
- TNT / FEDEX (alternative carrier)
The carrier is selected based on destination and availability, to ensure the fastest possible delivery times.
3.2 Shipment Tracking
All shipments are trackable.
Once the order has been processed, you will receive via email:
- Tracking number
- Direct link to follow your package on the carrier's website
- Carrier name responsible for delivery
You can monitor the status of your shipment in real-time from departure to delivery.
3.3 Delivery Methods
Delivery is made:
- To the address indicated by the Customer at the time of the order
- From Monday to Friday during business hours (generally 9:00 AM - 6:00 PM)
- In some cases, also on Saturday mornings (depending on the carrier)
Important note:
- The carrier makes only one delivery attempt to the indicated address
- If the recipient is absent, a notice of attempted delivery is left
- The Customer must arrange a new delivery with the carrier or pick up the package at the indicated pickup point
3.4 Signature Upon Delivery
To ensure the security of the shipment, the recipient's signature (or that of a delegate present at the address) is required upon delivery.
If you are unable to receive the package personally, you can authorize another person present at the indicated address.
4. Shipping Costs
4.1 Standard Rates
Shipping costs vary based on destination and order weight:
| Destination | Cost |
|---|---|
| Mainland Italy | from $5.90 |
| Sicily and Sardinia | from $7.90 |
| Minor Islands | from $9.90 |
4.2 Additional Costs
Cash on delivery (payment upon delivery):
- Supplement: $5.00
- Not available for Sicily, Sardinia, and Minor Islands
Special Packaging:
- For particularly bulky or fragile orders, additional costs for reinforced packaging may apply.
- The Customer will be contacted before shipment to confirm.
4.3 VAT and Taxes
All prices shown on the site, including shipping costs, are to be understood as:
- VAT included
- Including all applicable taxes in Italy
- No additional costs will be charged to the Customer upon delivery (except for any surcharges for cash on delivery).
5. Check Order Status
You can check the status of your order in several ways:
5.1 Personal Area
If you have created an account on www.caffeora.it:
- Log in to your Personal Area
- Go to the "My Orders" section
- Select the order you wish to track
- View the updated status and tracking (if available)
5.2 Confirmation Email
Check the shipping confirmation email we sent you:
- It contains the tracking number
- It includes the direct link to the courier's website for tracking
- It indicates the courier in charge of the delivery
5.3 Contact Us
If you need assistance or have not received any communication:
📧 info@caffeora.it
📧 info@agleservicesrl.it
📞 +39 081 870 5356
💬 WhatsApp: +39 081 870 5356
Support Hours:
- Monday – Friday: 9:30 AM – 1:30 PM and 4:30 PM – 8:30 PM
- Saturday: 9:30 AM – 1:00 PM
- Sunday and Holidays: Closed
6. Delivery Problems
6.1 Missed Delivery Due to Absence
If the courier cannot find you at the time of delivery:
- You will receive a delivery attempt notice in your mailbox
- The courier will contact you to schedule a new delivery
- You can pick up the package at the holding point indicated on the notice (courier's depot or affiliated pickup point)
ATTENTION: The package remains in storage for a limited time (usually 7-10 days). After this period, it will be returned to the sender and shipping costs may be charged.
6.2 Incorrect or Incomplete Address
It is the Customer's responsibility to provide a complete and correct address at the time of order.
In case of an incorrect or incomplete address:
- The courier may not be able to deliver the package
- Additional charges may be incurred for redelivery
- Significant delays in delivery may occur
Tip: Always carefully check the address before completing the order, including:
- Full street/square and house number
- Stairwell, apartment number, floor (if applicable)
- Correct ZIP code
- City and State/Province
- Valid phone number to be contacted by the courier
6.3 Damaged or Lost Package
In case of a visibly damaged package:
- Do not accept the package if the damage is evident
- Have the courier note the condition of the package on the delivery document
- Contact us immediately at info@agleservicesrl.it or at +39 081 870 5356
If you accept the package anyway:
- Immediately check the contents in the presence of the courier
- In case of damage, have the situation immediately noted on the delivery document
- Keep the original packaging and take detailed photos of the damage
- Report the problem to us within 24 hours of receipt
In case of a lost package:
- If the tracking indicates the package was delivered but you did not receive it, contact us immediately
- If the tracking has been stalled for more than 7 days without updates, contact us to open a search request with the courier
Our commitments:
- We assume responsibility for damage or loss during transport
- We will arrange for product replacement or a full refund
- We will not charge additional costs for return shipping if we are responsible
7. Transport Responsibility
7.1 Transfer of Risk
Pursuant to Article 61, Paragraph 2, of the Consumer Code, the risk of loss or damage to the goods is transferred to the Customer only when they or a third party designated by them acquires physical possession of the goods.
This means:
- Until actual delivery, the responsibility lies with the seller
- If the package is damaged or lost during transport, we are responsible
- The Customer shall not bear any costs for damage or loss attributable to transport
7.2 Seller's Obligations
As the seller, we undertake to:
- Choose reliable and professional couriers
- Pack products safely and adequately
- Provide a tracking number for each shipment
- Insure shipments against damage and loss
- Replace or refund products damaged or lost during transport
7.3 Customer's Obligations
The Customer is required to:
- Check the package integrity upon delivery
- Immediately report any anomalies (within 24 hours)
- Provide a complete and correct address
- Be available or designate a representative for receipt
- Keep the original packaging in case of a claim
8. Packaging and Packing
8.1 Product Safety
Each order is packed with the utmost care to ensure products arrive intact:
- Sturdy cardboard boxes of various sizes depending on the order
- Filling material (bubble wrap, paper, polystyrene chips) to protect products during transport
- Reinforced adhesive tape to ensure secure closure of the package
- Fragile labels (when necessary) for delicate products
8.2 Sustainability
We are committed to reducing the environmental impact of our packaging:
- We use recyclable materials whenever possible
- We reuse boxes and packaging materials in good condition
- We optimize package sizes to reduce waste
- We avoid excessive or unnecessary packaging
We invite you to recycle the box and packaging materials according to your municipality's regulations.
9. Special Orders
9.1 Urgent Orders
If you need to receive an order urgently:
- Contact us before placing your order at the provided contact details
- We will assess the possibility of express shipping (additional cost to be agreed upon)
- Always state the reason for the urgency and the date by which you need delivery
ATTENTION: We cannot guarantee same-day or next-day deliveries. Always consider a safety margin for your needs.
9.2 Large Orders
For particularly large or high-value orders:
- We may require a phone verification before shipping
- Additional shipping costs may apply (communicated before fulfillment)
- A specialized courier or delivery by appointment may be necessary
We will contact you to arrange the details before shipping.
9.3 Business Deliveries
For deliveries to company headquarters, offices, or businesses:
- Always provide the company's legal name
- Specify the recipient's name to contact
- Provide a direct phone number
- Indicate any opening hours or limitations for receiving
10. Contacts and Support
For any information, doubt, or problem regarding shipments and deliveries, our customer service is at your disposal:
📧 Email: info@agleservicesrl.it
📞 Phone : +39 081 870 5356
💬 WhatsApp : +39 081 870 5356
📍 Address:
A.G.L.E. Service S.r.l.
Via Pozzillo n. 28A
80053 Castellammare di Stabia (NA)
Support Hours:
- Monday – Friday: 9:30 AM – 1:30 PM and 4:30 PM – 8:30 PM
- Saturday: 9:30 AM – 1:00 PM
- Sunday and Holidays: Closed
We will respond to your request as soon as possible, generally within 24 business hours.
11. Modifications and Cancellations
11.1 Order Modification
Once the order is completed, it is not possible to modify:
- Selected products
- Quantity
- Shipping address (unless you contact us immediately)
If you wish to modify the order, please contact us as soon as possible. If the order has not yet been processed, we will try to accommodate your request.
11.2 Order Cancellation
You can cancel the order free of charge if:
- The order has not yet been shipped
- You contact us promptly via email or phone
Once the order has been shipped, it is no longer possible to cancel it. You may, however, exercise your right of withdrawal within 14 days of receipt (see our Refund and Return Policy).
Last updated: December 1, 2025
We reserve the right to modify these shipping and delivery terms at any time. Modifications will be effective from the time of publication on the site. We encourage you to check this page periodically to stay updated.